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| How do I download and install Kapha Anti-Malware? 1. Simply visit the www.kaphasoft.com and download the software 2. Save it to your desktop and double-click the kaphasetup.exe file to start the installation. 3. Follow the installation wizard and your software will be installed and ready to use! I lost my registration code, how can I get it again? If you do not receive the e-mail within a few minutes, please make sure that the e-mail has not been trapped in your spam/junk mail folder. How do I register my software (where do I enter my registration code)? open the main Kapha Anti-Malware screen, click Register, Enter your registration code and click Register button. Kapha Anti-Malware will connect to the Internet to validate your registration code. "Thank you for registering Kapha Anti-Malware" will appear once successful, Click OK. I didn't receive the e-mail with my registration code? If you do not receive the e-mail within an hour, please contact us and we will promptly provide your registration code. Please make sure that the e-mail is not trapped in your bulk or spam e-mail folder if you have one. How does the Kapha Anti-Malware Quarantine work? The Kapha Anti-Malware Quarantine is a secure "holding pen" for items that have been detected as threats and removed from your hard drive. The items listed in your Quarantine have been removed from your system and are inert inside the Quarantine. Quarantined items will not run and they cannot harm your system. How do I boot into Safe Mode? To get into the Windows Safe mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode" and press your Enter key. How do I upgrade to the latest version of Kapha Anti-Malware? Simply click on the 'update Manager' button. I cannot update the latest database. What should I do? Configure your firewall or any other security programs to allow Kapha Anti-Malware (Kapha Anti-Malware.exe) network access. If necessary, you can temporarily turn off your firewall, but be sure to turn it on again after you have updated the latest database. Why do I receive: "Make sure your firewall is not blocking Kapha Anti-Malware form acessing the Internet!"? Configure your firewall or any other security programs to allow Kapha Anti-Malware (Kapha Anti-Malware.exe) network access. If necessary, you can temporarily turn off your firewall. |
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